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Axuall Responsible Disclosure Policy


Axuall Responsible Disclosure Policy

Data security is a top priority for Axuall, and Axuall believes that working with skilled security researchers can identify weaknesses in any technology. If you believe you’ve found a security vulnerability in Axuall’s service, please notify us; we will work with you to resolve the issue promptly.


Disclosure Policy

  •  If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at We will acknowledge your email within five business days. 

  • Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure. 

  • Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Axuall service. Please only interact with accounts you own or for which you have explicit permission from the account holder.



While researching, we’d like you to refrain from: 

  • Testing  

  • Distributed Denial of Service (DDoS)  

  • Spamming 

  • Social engineering or phishing of Axuall employees or contractors 

  • Any attacks against Axuall’s physical property or data centers

Thank you for helping to keep Axuall and our users safe!


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