Job Description
Client Success Manager
About Axuall
Axuall is changing the way facts are verified. We call this digital proof, and it can provide benefits for nearly anyone who needs to provide proof in an instant about their identity, qualifications, credentials, experience, etc.
The process of verifying critical business assertions costs billions of dollars more than it should. This problem afflicts nearly every sector of the economy including healthcare, financial services, government, manufacturing, logistics, and transportation. It drives unnecessary costs, limits revenue growth, and introduces avoidable risks to businesses and organizations.
Axuall is a workforce intelligence company. We streamline the secure sharing of verified credentials between clinicians, authorized verifiers, and healthcare organizations to eliminate clinical workforce deployment delays. This enables healthcare systems to meet patient demand, inform network planning, and maximize revenue capture as they expand their coverage across traditional and emerging delivery channels.
You will be joining a team of talented and committed entrepreneurs where many decisions on product design, partners, and go-to-market plans will be made during your tenure. At the same time, you will be working with industry veterans who have led startups from inception to well-known brands.
Just as important, Axuall was designed from the start to be a great place to work. We offer a wide range of benefits for our team, including comprehensive health insurance, unlimited PTO/vacation days, remote work options, 401(k), fitness stipends, travel-to-work stipends, continuous education support, and family leave.
About the Client Success Manager Role
The primary role and responsibility of a Client Success Manager is to work with the customers, Account Leader, and staff to ensure that projects are delivered on schedule, on time, and within budget; consistent with Axuall guidelines, processes, and client expectations. You will be responsible for implementing the Axuall Digital Credentialing systems, act as a technical liaison between client and Axuall engineering and product teams and play a key role in supporting the Client Leader/Managers to build the client relationship.
You will ensure that deliverables and functionality are implemented to meet contract requirements on time and on budget while enforcing organizational and technical delivery excellence best practices.
You will interact directly with the customer, account/contract management, and engineering & product teams to ensure your work is successful while providing executive status on key performance metrics to internal/external stakeholders and executive sponsors.
Essential Duties and Responsibilities
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Acts as the main point of contact to the customer, coordinating with the customer and internal teams through detailed configuration, implementation, testing and go live.
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Work closely with internal teams on scoping and designing the platform configuration based on expressed client needs.
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Contribute to our strategy for achieving project objectives, identifying the steps necessary to successfully achieve project milestones
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Regularly provide updates on work progress, obstacles and blockers, and overall performance with execution and progress toward delivery, complies with internal procedures for status updates
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Document, monitor and track project timelines in team tools (Salesforce, project management tool)
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Keep internal stakeholders and the executive leadership team informed of project status updates and key issues that may impact project completion
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Work closely with Product and Engineering teams to align scope, technical mapping, and business requirements with development sprint planning and product design.
Qualifications
In addition to the demonstrated experience relative to the items listed above, this role requires:​
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3-5+ years managing delivery of technical solutions within healthcare settings
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3+ years experience in project management
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Active Project Management Professional (PMP) certification preferred
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Ability to translate technical issues to a non-technical audience.
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Proven track record of organization, planning, and project management skills
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Industry-leading knowledge and depth with provider analytics development best practices and application implementation best practices.
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A minimum of three professional references that can attest to past strong performance in these areas.
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Candidates must have a BA/BS degree in an applicable area of study.
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Strong communication skills including writing and public speaking.